CX: Telephony Platform Incident

Incident Report for Sangoma

Resolved

This incident has been resolved.

Posted Apr 23, 2024 - 15:09 EDT

Monitoring

The call recordings stored in the server should be available again.

Posted Apr 23, 2024 - 11:25 EDT

Identified

One of our telephony servers went down at 10:31 EST. The server was removed from the cluster to protect the platform.

The remaining servers are currently handling the workload of the platform.

Impact:
1. A subset of the on-going calls dropped (the ones being handled by that server);
2. The recordings stored in that server (all recordings from today since 00:00 AM) might be temporarily unavailable.

Posted Apr 23, 2024 - 11:20 EDT

This incident affected: Business Voice Unified Communications Platform (UCaaS) (Sangoma CX (formerly known as Sangoma Contact Center / SC3)).